The role combines reception duties, patient coordination and administrative support to ensure our patients receive a first-class experience throughout their journey with us.
You will be responsible for:
- Welcoming patients into the practice and creating a positive first impression
- Managing incoming calls, emails and online enquiries
- Booking and coordinating appointments efficiently
- Supporting patient consultations and treatment follow ups
- Following up outstanding treatment plans and unscheduled patients
- Assisting with patient finance queries where required
- Managing patient care communication before and after appointments
- Liaising with clinicians and practice management throughout the day
- Supporting consultation conversion and patient journey tracking
- Maintaining a clean, organised and professional reception and waiting area
- Monitoring practice emails and referrals
- Logging and tracking laboratory work
- Informing patients of any delays and supporting patient comfort within the practice
- Cashing up and balancing end-of-day accounts
- Supporting diary management and short-notice appointment filling
- Assisting with monthly patient care and conversion reporting
We are looking for somebody who
Has excellent communication and interpersonal skills
Is confident speaking with patients both face-to-face and over the phone
Is organised and able to multitask within a busy environment
Has strong administrative and computer skills
Works well as part of a team
Is proactive, positive and patient-focused
Has previous reception, customer service or dental experience (preferred but not essential)
Has experience using Dentally or dental software systems (desirable)
What you’ll need
- Supportive and friendly working environment
- Ongoing training and development
- Opportunity for progression within the company
- Staff discounts and employee benefits
- Modern and professional practice environment
- Opportunity to be part of a growing and ambitious dental group
- Bracknell RG12 1DL: reliably commute or plan to relocate before starting work (required)
- Do you require UK Visa Sponsorship?
- Can you work Full time ?
- Dental receptionist: 1 year (required)
- GDC Registration (preferred)
Fill out the form Apply for the job.
